Architecture Maturity Assessment

IT strategies should especially be guided by the profound knowledge of the business requirements and the development of long-living architectures, which have both the fast implementation and flexibility of the solutions as well as a sustainable concept in mind.

The focus is not only on the technology and infrastructure of your IT, but also on the compatibility of your business model and the available resources with the right choice from the many possibilities offered by today’s enterprise and cloud-based applications.

The essential approach of our architecture is value- and quality-oriented solutions and pragmatic implementation plans. The results of our Quick-Win workshops are concrete solution- and implementation proposals for your biggest pain points, or the first steps towards a long-term roadmap that will shape or redesign your application landscape from scratch.

We are also happy to accompany our customers in the long term and thus making architecture a recurring, self-evident process, which is the basis for all your future investments. In doing so, we combine the experience with various application providers with the neutrality of independent experts, who search for and find the best available options regardless of the product.

Our Quick Win includes:

TOGAF compatible analysis of the existing application architecture
alternatively EAAF compatible analysis
Capability Maturity Model & Modeling Maturity Levels
Identifying Business Building Blocks and Business Inputs and Transformers as accelerators for an effective and efficient Transformation Plan and Roadmap

Project Management Office Process Training

You start an important project, you want your own people to be trained as project managers – on the job, without big effort of external courses and isolated theory? Then our on-site courses and our set up of your self-managed Project Management Office will be an accelarator to getting started – or make your existing initiatives even more succesful.

Our Quick Win includes:

Review of your PM methodologies
Training of how to transform theoretical methodologies into practical actions
Review of your people’s Leadership skills
Advices and decision proposals on-the-job

Project Management Office Portal Setup and Operations

This quick win relates to our other quick win “PMO Portal”, which is a preconfigured template for PMO operations based on SharePoint. This two-day workshop sets up your PMO Portal – starting from our templates, typloring according to your needs together with you and your teams. Training your key personal to make use of the most important features and tools and integating your own way of working into existing sets of experience-driven apps.

Our Quick Win includes:

Setup of template in the customer infrastructure
Customization of entities
Customization of Workflows
Custom documentations
User Trainings

IT Strategie Workshop

A corporate strategy clearly defines the targets of an organization. Even though these targets seem to be short and uncomplicated, the work behind defining the right targets can be immense and require huge expert skills. Nevertheless, experience in defining a strategy can save effort and time.

We offer an approach which enables your management to realize the organizations IT requirements and transform them into an IT Strategy and an IT Strategic Plan and Roadmap, only with three one-day workshops including workshop follow ups in a 9 week period.

Our Quick Win includes:

Agreement of the IT Strategy objectives and content
Identification of IT Strategy drivers
Assessment of the current IT capability
Development of IT Strategy requirements
Definition of the IT Strategy Plan
Development of a roadmap for IT Strategy realization
Review and finalization of the IT

Projekt Portfolio and Change Management Tool

In the age of digitization and transformation, portfolio and change management is becoming increasingly complex and also more important. In many successful programs and projects, we have taken up this issue and implemented it with our customers. Through a Microsoft-based platform, we have brought together our knowledge of the challenges in the project portfolio management and change management and have built it into a flexible management tool.

This tool has already helped us to manage the various interests of the stakeholders of our customers, analyze and resolve conflicts of interests, and form the link between a theoretical strategy and a practical implementation. Now, you can also benefit from this tool with minimal implementation effort.

With this Quick Win you can:

Track and document demand and request
Develop your own Evaluation criteria
Translate the results into cross functional and cross team release planning
Integrate your own taxonomies, organisational structure and governance
Evaluate your portfolio against your own values and KPIs
Seamlessly integrate your portfolio management into project managenent
Manage your portfolio communication and alignment
Continuously improve your infrastructure and application development

White Paper Portfolio Management

Related Services:

Change Management

IT Service Optimierung

Service Portal

High quality customer management does not stop at the sale of the actual product, but extends over the entire customer life cycle. Therefore, services, such as a satisfying support play an important role. In your IT, the importance is even greater, since the actual product is already an IT service. For this service, the customer does not have to be external, but can also be represented by another department.

Services are less tangible than products. Thus the challenge is to make the service available to the customer, firstly through a clear definition of the service and what the customer can expect as a result, and secondly through the continuous communication of this definition with the customer. Our service portal helps to master this challenge and also provides the possibility to track the provision of the services in a structured manner, workflow-supported.

Our Quick Win includes:

Service Catalogue
Incident Management Tool
Risk and Problem Management
Dashboards and KPIs

IT Governance Assessment

Due to growing complexity, the importance of IT governance – a concept for managing and controlling IT organization – is growing. Through the right combination of resources such as processes, measures, applications, employees, information, etc., IT becomes high priority in the achievement of strategic corporate goals and IT costs and risks can be taken under control. There is no model for all companies, which fulfills the goals of IT Governance. Furthermore, IT governance should meet company-specific requirements, but should not represent an over-dimensioned, theoretical model, which is practically no longer feasible.

We will check with you whether your IT governance meets these requirements and where the elaboration still has potentials for improvement. For these potentials, we offer you concrete recommendations to be implemented in subsequent measures.

Main components of our assessment are e.g.:

Alignment with corporate goals and vision
Communication of values and goals to the employees
Maturity of the IT Governance processes
Performance Measurement
Risk Management
Reference to best practices and frameworks
Value and Efficiency of the IT Governance Implementation

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Copyright

The responsible party in the sense of the data protection laws is:

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Changes to our privacy policy

We reserve the right to modify this privacy policy occasionally to comply with current legal requirements or to implement changes to our services in the privacy statement, such as the introduction of new services. The new data protection declaration is valid for your visit again.

Questions to the data protection officer

If you have any questions about data protection, please send us an e-mail or contact our Data protection officer directly:

info@ariscon.eu

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General Liability

Liability

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Project Management Assessment

In a world of change, projects are a vital part of success, but project failures cost a huge amount of money. Keeping your project management structures at a premium level helps to minimize the cost due to project failures.

There are several methods and standards guiding you how to manage projects the best way. Some of them are optimal for certain types of projects, some are better for other project types. Nevertheless there should be one standard communicated to the whole team, to make the projects comparable as well as to establish the people‘s project management skills.

We review your project management structures and compare them to the existing standards, classify the maturity of your project management competencies and give guidance on how to improve your ability to effectively manage your Projects.

Our Quick Win includes:

Assessment of your project methodology
People assessment of project teams
Identification of areas for improvement
Rating of the project management maturity
Definition of measures to improve the maturity

Project Management Office Portal

Project Performance depends on the skills of the people within the project, multiplied by the quality of their collaboration. Although raising the skills is hard work, you can easily implement a tool to increase collaboration.

For project teams, it can be very helpful to have a common understanding of project terminology and ways of working. Project documentations and ongoing project results should be made available to the whole team in an aligned way.

We offer a project management tool based on SharePoint, which covers all important project management areas and helps the team to collaborate and align on a platform with a system Approach.

Our Quick Win includes:

Project planning and budegeting
Task, issue and project risk management
Project scope and change management
Project stakeholder management
Project document management

PMO Portal Übersicht

Coaching

Coaching collaboration means to support people in setting up and implementing a structured, non-coincidental, and reliable collaboration approach. It is also meant to implement the necessary cul-tural change in your teams and organisation. Coaching collaboration is setting a new mind-set and makes people understand the importance and opportunities of “new ways of working”. Cre-ating enthusiasm and the spirit of collaboration excellence creates unexpected efficiency and a new level of work quality.

Just like our Project Management coaching offerings, we also support our customers in the specific challenge of collaboration and communication. We train and accompany your people, building their technical and soft skills to develop and run your business-as-usual or project collaboration at the highest stage. We help your people to initiate and perform the necessary cultural change. We support the continuous development of your technical and human resources through our coaching offerings – both as remote and on-site approach.

Our strategic and tactical services include:

Training courses how to identify and define a collaboration model in synch with your company culture
Train-the-trainer and learning-on-the-job engagements for your collaboration and communication professionals
Coaching of the key resources re-sponsible for the implementation of a new collaboration model
One-time or regular coaching of teams and individuals to under-stand collaboration mind-sets, opportunities, and CSFs

Implementing Collaboration Capabilities

Collaboration needs appropriate support and facilitation through policies, tools, and other instru-ments. They need to be strategic and pragmatic at once, reflect best practices, fulfil compliance needs, and make life easier rather than more complicated.

We offer both, on site and remote (hosted) col-laboration capabilities for your use in the business as usual as well as in your project environment.

Our templates have been proven in numerous environments. Their value is based on numerous projects, always having been reflected and critically customized. Also for you, we will provide these adaptations on demand, reflecting your specific culture, demand, and experience.

Our strategic and tactical services include:

Built of collaboration capabilities such as policies, rules, templates, workflows, portals, content platforms, et al.
Design, Set Up, Implementation and Deployment of collaboration tools
Provision of preconfigured Hosting Platforms including customization

Collaboration in Practice

Collaboration is the appropriate way of working where actual or virtual teams have to start on common ground, deliver against shared objec-tives, strategic or operational information is trig-gering follow up actions, or where complex con-texts are asking for integration and cooperation. Collaboration is an expression of relationships and culture; it is a behavioural challenge for individuals and teams and a key success factor for many business-as-usual and project activities.

We help you analyse and understand your collabo-ration maturity, define and determine the right collaboration strategy, specify the win-win-opportunities, and identify the low hanging fruits.

We assist you as an IT organisation or IT manager in defining the right policies and activities to improve your collaboration maturity. We support you in designing processes and governance for your collaboration, transforming your teams and training your individuals, selecting and setting up the right tools, implementing your company’s culture and collaboration strategy, and deploying collaboration processes and discipline throughout your organisation.

Our strategic and tactical services include:

Design and Implementation of col-laboration processes
Implementation of collaboration matrixes for your business pro-cesses and within your stakeholder group(s)
Fast Track Workshops to jump-start projects and set up their collabora-tion environment

Collaboration Strategy

(Enterprise) Collaboration can increase productivity enormously, when being executed the right way. Sustainable, effective, and efficient collaboration needs to be strategically designed and implemented. Components of a collaboration strategy and architecture are, amongst others, operational alignment of stakeholders with different focus, governance and leadership, coordination and productivity, adequate processes, and the use of the right artefacts and technology. Strategic collaboration is a practical characteristic of shared and corporate responsibility.

We help you analyse and understand your collabo-ration maturity, define and determine the right collaboration strategy, specify the win-win-opportunities, and identify the low hanging fruits.

We integrate your networks, business partners, teams and stakeholders, your experience and knowledge, your communication, and your processes in a seamless way so that you minimize collaboration frictions and interrupts. We perma-nently connect your teams to enable flawless business and project management even cross entity matrixes and fast moving organizational structures.

Our strategic and tactical services include:

Collaboration Maturity Assessment
Workshops to identify or define the appropriate collaboration strategy for organisations or projects

IT Processes

Next to supporting business processes, IT is facing a growing demand to simplify, align, and consolidate their own processes. This includes service processes as much as decision-making, communication, and integration processes. Especially as a business service, IT needs to take over metrics and measures, which already apply to other business functions and get ready to optimize value, responsiveness, and performance of IT.

We help our clients to optimize their IT processes, adapt state-of-the-art-practices, implement standard procedures and measures, and control their process performance. We establish seamless process integration, and design your procedures respecting your company culture and the stakeholder’s expectations. We minimize your own effort and simplify your way of working.

Our strategic, tactical, and operational services include:

Process Analysis and Process Design
IT Process Optimization and Consoli-dation
Post-Merger IT Process Consolidation
Process Transformation Projects
Design and Implementation of met-rics and Performance Dashboards

IT Organization and People Development

Even in an apparently technology oriented area like IT, people are the key to success and your IT organisation is the home of your people. IT management needs to be capable to understand and connect with the business. The skills of your people need to be continuously aligned with new challenges in a fast changing environment. Both, hard and soft skills are essential and need to be permanently trained, updated, and extended. The motivation of your staff is dependent on their chance of success and readiness for the daily work.

We help our clients to optimize their IT organisation and transform it into a strategic capability with a service-oriented mind-set. We make your IT staff able to work with an agile and reliable attitude. Our approach to help you improve your IT organisation’s performance is based on lean structures, empowered staff, skilled and motivated people, transparent processes, and business oriented modus operandi.

Our strategic, tactical, and operational services include:

Analysis and Design Workshops for your IT and IT-HR departments
Projects to optimize and transform your IT organisation
People Development Plans customized according to the needs of your organisation and your current IT
Developing your people to support the business strategy
Coaching your IT management to integrate into a business service mind-set.
Coaching your IT staff to get ready for a renewed IT strategy

IT Governance

In most organisations, IT is not just a department managed and working on its own, but needs to be tightly synchronized with the business. Strategic decisions but also major programmes and projects are owned and need to be driven by business and IT together as a shared responsibility. In these cases, Governance has to be clearly defined and implemented to guarantee adequate management of value and risks of your IT organisation, seamlessly working processes, and appropriate service offerings.

As your strategic partner, we offer you the support in building or adapting, implementing and continuously monitoring your IT Governance. We help you to identify critical decision making processes and integrate your IT and business stakeholders in seamless, pragmatic processes. Our approach towards IT Governance is risk and compliance oriented, settled in your day-to-day operations as well as in less frequent strategic processes. Building on your existing organisation, we help you to bridge gaps and manage the expectations of the many stakeholders and requestors towards IT.

Our strategic, tactical, and operational services include:

Design and Implementation of IT Governance Models
Analysis of effectiveness and per-formance of your IT decisions, organization, and processes
Adaptation and Transformation of your IT Governance and Organisation(s) in M&A, restructuring, and other critical and important situations

Information Strategy of your IT

IT Strategy has various influencers – the external markets, your industry, your company size, your business strategy and focus, your key measures for success etc. To head into the right directions and implement the best measures, your IT strategy needs to integrate these influences in the best possible way.

We guide our clients through the challenges of high-speed changes, complex shareholder and stakeholder expectations, and make IT strategy a continuous in-house capability to keep your IT aligned with your business and create sustainable, measurable value.

We help our customers identify the IT influencers, review the existing IT strategy, and optimize it.

We support our clients in transforming IT into an efficient, cost-effective, integrated, and appreciated service Organisation.

Our strategic and tactical services include:

Translating your business strategy into an adequate IT strategy
IT Strategy review and optimization
IT Value Maps
IT Roadmaps

IT Trends and Innovation

Trends in IT are changing very quickly. This con-cerns technology, applications, communication, architecture, business requirements, integrated solutions, services, standard methodologies and best practices, and many other topics. To make the best decisions regarding the strategic direction of IT, companies need to become frequently aware of the newest trends, the innovation the market is offering, and the value of those trends (in general and for the proprietary situation).

We deliver services to create transparency about the complex IT market and a focussed insight about the direction IT will develop into in the future. We are analysing trends on the market with regard to their relevance for your business and your organisation. We help you gain the highest benefit out of innovation whilst keeping risk and cost as low as possible. We guide you how to identify sustainable trends versus short living hypes. We want you to be early adopters of value creating technologies without becoming the guinea pigs of market movements.

Our strategic and tactical services include:

Research & Validation
Executive Briefings
Innovation Workshops
Roadmap Development and Updates
Independent Value Studies

Coaching

Optimized processes and strong technical tools do not automatically guarantee a successful project execution. Most important are the people and teams with the specific challenge that they often come with very different background, interest, and motivation. Project Managers need to be able to bring and build soft skills, administrative excellence, and technical knowledge. They need to be people managers and well-respected SMEs at once, keeping a distant view and bringing personal engagement coevally. Their role model needs to motivate their teams.

Your Project Managers have to permanently develop their leadership abilities, therefore training of PM resources is not a one-time activity, and it is additionally a journey for which a mentoring and coaching approach is as important as just to learn the techniques PM and project teams need.

We train your project managers and project management team to get and use the necessary skills for running a successful project. We enable them to understand and run critical PM processes, understand what effective project management means and how to develop, set up, run, control, and close any project successfully.

We mentor and coach your PMs to become true leaders, work more and more efficiently, and enable their teams and promote all their social and communicational competences. We accompany your PMs through the real challenges and support any “learning-by-doing” approach as well as structured people development Programmes.

Our strategic, tactical, and operational services include:

On site or remote training for any kind of PM resources at all levels
Coaching of PMO leads
Coaching of Project Managers
Coaching of PMO assistants
Ad hoc mentoring of PM resources
Long-term people development programmes for PM and PMO resources

Operational Services

A high number of projects tend to fail or overrun budget and time. Thus people might realize this too late to intervene. The excellence of a well-structured, organized, and success oriented PMO and project management are key to avoid these situations. Proactively, companies have to pro-vide for this capability and run this as a service to the business-as-usual organization, cross entities and complex matrixes, to make projects run effi-ciently.

We offer you operational support of the project management to execute a health-check of pro-jects in time and bring critical projects back on track. We also support your PMO, programme, and project organizations through interim man-agement, swat team initiatives, and highly experi-enced senior PM professionals. We run and con-figure pre-prepared hosted platforms for your use – immediately available, as well suitable for small-er projects as long term for programmes and PMOs. We deliver hands-on, success oriented, end-to-end project management services. We measure and analyse your project capabilities (internal and external) with clear and value-based KPI’s, follow up on your CSFs and neutrally rec-ommend opportunities for improvement and op-erational excellence.

Our strategic, tactical, and operational services include:

Programme & Project Health Check
Administration Support PMO and Project Management
Interim PMO and support resources
Remote support to operationally run PMO
Remote support for reporting, steering, and communication
Hosted platforms to support PMO processes and project teams
Tools, Templates and Accelerators

Programme & Project Mgmt. Office (PMO)

Projects require a lot of communication, organisation, and collaboration. Project Management Offices are intended to deliver these requirements. In this context, coaching the PMO and project members in project methods and procedures is as important as creating permanent transparency for executives and stakeholders.

We offer our clients to set up a PMO and Project Management environment, either as a general implementation or an interim solution for current projects which are struggling.

We are setting up the necessary PM capabilities and can deliver interim project management structures at a high speed. We offer to operationally take over Programme and Project Manager positions in critical initiatives. We develop a sus-tainable project management framework fitting your culture and organisation, consisting of, amongst others, aligned processes, KPIs, guidelines and policies, and the training of your staff.

Our strategic, tactical, and operational services include:

Set Up of PMO and Project Management Environments
Interim Management PMO

Transformation Programmes

Business transformation is meant to create desirable and sustainable changes in behaviour and form. It includes individuals, processes, systems, and organisations. Coming from a human-centred, cross-functional approach, transformation creates sustainable and value oriented change. It brings together long-term objectives, technical opportunities, and organisational capabilities and creates a newly oriented business environment in situations of readjusted strategies and paradigm shifts.

Business or IT transformation programmes mean high investments and often high risks. They cause huge changes of the existing environment. There-fore, they need to be exactly analysed and described in advance to identify their value and profitability. Challenges, opportunities, and risks need to be under control, success must be measurable and monitored.

We offer our clients to assess the value of their transformation, and develop and maintain the re-spective business cases. With our experience, we translate the objectives of change into roadmaps and aligned transformation programmes to prepare for a successful and efficient implementation. Our transformation approach is driven by pragmatism and sustainability and is result- and performance-driven at the same time.

Our strategic, tactical, and operational services include:

Value Analysis & Description
Definition of Roadmaps and Programmes to support Transformation Initiatives
Business Case Development and follow up
Continuous, independent audits of Transformation Programmes against internal or external standards and measures
Strategic and Operational Programme Management for Transformation Programmes

Demand Management

Business demand results from various sources, be it corporate planning, demand from business departments, or a single user demand. In this context, demand spams from pure incidents to the big transformation initiatives. The right methods to respond to the many demand types in an adequate way are key for a successful handling of your business customer’s requests. Collecting and classifying those in a structured way creates a full overview of what the business organisation expects from IT. Early identification of request overlaps and conflicts, defining efficient collaboration, and setting up relevant reporting procedures creates trust and transparency in the IT organisation and is the basis for a company-wide portfolio Management.

We support our customers with the design and implementation of efficient and performing demand management processes. We analyse and improve the demand organisation and the integration of business requests and IT delivery. We facilitate the optimisation of the demand management with design concepts, optimisation projects, and operational Support.

We help our customers to consolidate the demand and integrate it into the ITSM landscape to ensure an aligned and value adding demand implementation. We understand the different demand types and know how IT needs to efficiently respond to business requests and requirements.

Our strategic, tactical, and operational services include:

Assessment of your Demand Management Organisation and Processes
Design and Implementation of an integrated Demand Governance Model cross business and IT
Design and Implementation of a Business Demand Organisation
Review and Re-Implementation of Demand Processes
Integration and consolidation of Demand Procedures from various sources and processes
Clean up projects for pending or not-classified demand
Operational Support for your Demand Management assuming interim management positions in your corporation

Change Management

In our fast moving business environment we need to be extremely flexible and able to adapt as fast as possible. Changes are therefore key to keep the competitive advantage and the business agility towards all stakeholders, e.g. markets, customers, or legal authorities. Also, technology lifecycles are shortening and offer new opportunities at an always higher pace. Most of the changes, though, fail due to inflexible processes, concerns and constraints and the failure to pro-actively manage critical impacts and risks. A structured and efficient Change Management avoids failure of changes, creates transparency, and increases the quality and speed of the change implementation.

We deliver a flexible, but controlled change man-agement concept, registering and channelling your change demand, identifying and assessing impacts and risks on business and IT, enabling a fast implementation in the right order. We also integrate your Change Management into your Portfolio and Project Management and optimize your capacity and delivery planning processes. Our experience helps you to combine IT sustainability and reliable maintenance with the advantages of an agile response to any change demand of your internal business customers.

Our strategic, tactical, and operational services include:

Assessment of your Change Man-agement processes
Change Management Design projects
Change Management Implementation and Improvement projects
Integration and alignment of your business and your IT organisation to optimize your Change Management processes
Review, selection and implementation of Change Management tools
Support of your Change Management organisation assuming interim change manager positions in your corporation

Related QuickWin:

PPM und CM Tool

Incident Management

IT Help Desks and Service Desks are the heartbeat of a Service organisation and often their most exposed face towards the internal customers. They have to be perfectly organized, highly reliable and performing, and still cost-conscious and efficient. Their results and working state has to be made permanently transparent regardless of where they sit and what part of your infrastructure and application platform they are responsible for.

We analyse your existing support organisation and help you design, implement, and optimize your incident management concept. We support you identifying the right channels of implementation and management, improve your role concepts and processes to increase efficiency and improve your service levels and KPIs to ensure quality and reliability. We make sure that your internal customers can always trust on your people and processes. We help you create positive visibility and transparency and communicate your offerings and support within your organisation as well. We harmonize your IT with your business support and thus strengthen your application support. We integrate distributed service organisations or different service levels to make them a seamlessly collaborating commodity for your business organisation.

Our strategic, tactical, and operational services include:

Review and validation of your current Incident Management Process
Review and optimization of your Service or Help Desk Organization
Optimization of the integration of your Application Help Desk with your business units
Analyse the quality of your service personnel and build the appropriate development plans for them
Optimization of your internal Sup-port Organization with your vendors and partners
Definition, optimization and imple-mentation of appropriate and meaningful Service Level Agreements
Selection and implementation of Incident Management Systems or Tools

IT Portfolio Management

To optimize your IT Services and your IT Strategy, the company needs to be aware of its Portfolio to align it with the strategy and optimize the portfolio mix. This includes how to evaluate the portfolio items and their impact, how to define the right target portfolios and to run the right Projects.

We help our customers to set up their IT portfolio, which is oriented towards the business strategy and driven by the appropriate governance. We help you design, implement or optimize the necessary portfolio management processes and help you select and develop the appropriate portfolio management tools. We offer executive support for one of your key strategic and tactical decision making process areas.

Our strategic, tactical, and operational services include:

Design and Implementation of Portfolio Management Processes
Definition of Portfolio Criteria
Implementation of Portfolio Management Tools
Definition of Project Portfolios
Administration of Project Portfolios
Definition of a Target Application Portfolio
Design and Implementation of Measures of Portfolio Effectivity and Efficiency

IT Service Optimization

Next to setting up and maintaining the appropriate infrastructure and applications, IT is more than ever a business service and facilitator for the core business activities. IT services have to make sure, that the technical capabilities are always available and operating – and they have to continuously be optimised and improved. Quality, performance and security requirements have to be applied and services have to be compliant to several internal and external standards.

We support our customers in driving their IT into a fully service oriented, best in class organisation. We help you make your IT more efficient and customer oriented, not only guaranteeing business continuity but also maturing and integrating new and advanced offerings into your service portfolio.

In sourcing situations, we help you defining and setting up your contractual framework and the contract management with your suppliers where you need to leverage economies of scale and align internal and external processes and procedures.
Together with you, we define the appropriate measures, service catalogues, and service level agreements.

We bring our experience with standards like ITIL, Six Sigma, and Lean IT together with your knowledge of internal service requirements and expectations and turn your IT organisation into an even more service oriented value adding asset.

Our strategic, tactical, and operational services include:

Service Management Analysis and Service Management Design
Quality and compliance check of your IT Service Management
Setting up and optimizing your service organization
Change Management Implementation
Definition and implementation of Service Catalogues
Definition and implementation of SLOs and SLAs
Implementation of Service Management Tools and Quality Dashboards
Compliancy Check against service standards

Many small organizations do not define their own IT Strategy. A big IT Strategy project costs too much money compared to the added value. But tailoring allows to fit the needs of these organizations.

A corporate strategy clearly defines the targets of an organization. Even though these targets seem to be short and uncomplicated, the work behind defining the right targets can be immense and require huge expert skills. Nevertheless, experience in defining a strategy can save effort and time.

We offer an approach which enables your management to realize the organizations IT requirements and transform them into an IT Strategy and an IT Strategic Plan and Roadmap, only with three one-day workshops including workshop follow ups in a 9 week period.

Our workshops include

Agreement of the IT Strategy objectives and content
Identification of IT Strategy drivers
Assessment of the current IT capability
Development of the IT Strategy requirements
Definition of the IT Strategy Plan
Development of a roadmap for IT Strategy realization
Review and Finalization of the IT Strategy

WHO WE ARE

OUR VISION

WHO WE ARE

WHO WE ARE

WHO WE ARE

WHO WE ARE

OUR VISION

OUR VISION

SOME OF OUR CLIENTS

SOME OF OUR CLIENTS

Our consulting

SERVICES

Long term success through unique business consulting

Our consulting

SERVICES

Long term success through unique business consulting

Your

QUICK WINS

Short term success throug small packages that can be delivered fast

Your

QUICK WINS

Short term success throug small packages that can be delivered fast

Workshops

Audits & Assessments

Tools & Templates