ariscon delivers quality oriented business consulting, focusing on the strategic alignment and operational interface between business and IT to maximize the value of data and information in the new digital era.
Our customers range from SME‘s to international and global firms in various industries, many of them dealing with consumer goods.
We offer senior management services to support our customers with their IT Strategy, IT Governance, Enterprise Architecture and IT Operations. Furthermore, we lead Transformation Programmes, Project Management in complex initiatives, as well as audits and assessments.
We build our client’s success on enduring bonds between
the value driven business and an aligned, innovative, service-oriented IT
– delivering against stakeholder’s expectations and contributing to the company’s strategy.
We build our own success on rich expertise,
our passion for quality, excellence, and high performance
– building reliable, sustainable, and trustworthy relationships with our clients.
ariscon delivers quality oriented business consulting, focusing on the strategic alignment and operational interface between business and IT to maximize the value of data and information in the new digital era.
Our customers range from SME‘s to international and global firms in various industries, many of them dealing with consumer goods.
We offer senior management services to support our customers with their IT Strategy, IT Governance, Enterprise Architecture and IT Operations. Furthermore, we lead Transformation Programmes, Project Management in complex initiatives, as well as audits and assessments.
We build our client’s success on enduring bonds between the value driven business and an aligned, innovative, service-oriented IT – delivering against stakeholder’s expectations and contributing to the company’s strategy.
We build our own success on rich expertise, our passion for quality, excellence, and high performance – building reliable, sustainable, and trustworthy relationships with our clients
High quality customer management does not stop at the sale of the actual product, but extends over the entire customer life cycle. Therefore, services, such as a satisfying support play an important role. In your IT, the importance is even greater, since the actual product is already an IT service. For this service, the customer does not have to be external, but can also be represented by another department.
Services are less tangible than products. Thus the challenge is to make the service available to the customer, firstly through a clear definition of the service and what the customer can expect as a result, and secondly through the continuous communication of this definition with the customer. Our service portal helps to master this challenge and also provides the possibility to track the provision of the services in a structured manner, workflow-supported.
IT strategies should especially be guided by the profound knowledge of the business requirements and the development of long-living architectures, which have both the fast implementation and flexibility of the solutions as well as a sustainable concept in mind.
The focus is not only on the technology and infrastructure of your IT, but also on the compatibility of your business model and the available resources with the right choice from the many possibilities offered by today’s enterprise and cloud-based applications.
The essential approach of our architecture is value- and quality-oriented solutions and pragmatic implementation plans. The results of our Quick-Win workshops are concrete solution- and implementation proposals for your biggest pain points, or the first steps towards a long-term roadmap that will shape or redesign your application landscape from scratch.
We are also happy to accompany our customers in the long term and thus making architecture a recurring, self-evident process, which is the basis for all your future investments. In doing so, we combine the experience with various application providers with the neutrality of independent experts, who search for and find the best available options regardless of the product.
Due to growing complexity, the importance of IT governance – a concept for managing and controlling IT organization – is growing. Through the right combination of resources such as processes, measures, applications, employees, information, etc., IT becomes high priority in the achievement of strategic corporate goals and IT costs and risks can be taken under control. There is no model for all companies, which fulfills the goals of IT Governance. Furthermore, IT governance should meet company-specific requirements, but should not represent an over-dimensioned, theoretical model, which is practically no longer feasible.
We will check with you whether your IT governance meets these requirements and where the elaboration still has potentials for improvement. For these potentials, we offer you concrete recommendations to be implemented in subsequent measures.
You start an important project, you want your own people to be trained as project managers – on the job, without big effort of external courses and isolated theory? Then our on-site courses and our set up of your self-managed Project Management Office will be an accelarator to getting started – or make your existing initiatives even more succesful.
This quick win relates to our other quick win “PMO Portal”, which is a preconfigured template for PMO operations based on SharePoint. This two-day workshop sets up your PMO Portal – starting from our templates, typloring according to your needs together with you and your teams. Training your key personal to make use of the most important features and tools and integating your own way of working into existing sets of experience-driven apps.
Collaboration is the appropriate way of working where actual or virtual teams have to start on common ground, deliver against shared objec-tives, strategic or operational information is trig-gering follow up actions, or where complex con-texts are asking for integration and cooperation. Collaboration is an expression of relationships and culture; it is a behavioural challenge for individuals and teams and a key success factor for many business-as-usual and project activities.
We help you analyse and understand your collabo-ration maturity, define and determine the right collaboration strategy, specify the win-win-opportunities, and identify the low hanging fruits.
We assist you as an IT organisation or IT manager in defining the right policies and activities to improve your collaboration maturity. We support you in designing processes and governance for your collaboration, transforming your teams and training your individuals, selecting and setting up the right tools, implementing your company’s culture and collaboration strategy, and deploying collaboration processes and discipline throughout your organisation.
(Enterprise) Collaboration can increase productivity enormously, when being executed the right way. Sustainable, effective, and efficient collaboration needs to be strategically designed and implemented. Components of a collaboration strategy and architecture are, amongst others, operational alignment of stakeholders with different focus, governance and leadership, coordination and productivity, adequate processes, and the use of the right artefacts and technology. Strategic collaboration is a practical characteristic of shared and corporate responsibility.
We help you analyse and understand your collabo-ration maturity, define and determine the right collaboration strategy, specify the win-win-opportunities, and identify the low hanging fruits.
We integrate your networks, business partners, teams and stakeholders, your experience and knowledge, your communication, and your processes in a seamless way so that you minimize collaboration frictions and interrupts. We perma-nently connect your teams to enable flawless business and project management even cross entity matrixes and fast moving organizational structures.
Projects require a lot of communication, organisation, and collaboration. Project Management Offices are intended to deliver these requirements. In this context, coaching the PMO and project members in project methods and procedures is as important as creating permanent transparency for executives and stakeholders.
We offer our clients to set up a PMO and Project Management environment, either as a general implementation or an interim solution for current projects which are struggling.
We are setting up the necessary PM capabilities and can deliver interim project management structures at a high speed. We offer to operationally take over Programme and Project Manager positions in critical initiatives. We develop a sus-tainable project management framework fitting your culture and organisation, consisting of, amongst others, aligned processes, KPIs, guidelines and policies, and the training of your staff.
Business demand results from various sources, be it corporate planning, demand from business departments, or a single user demand. In this context, demand spams from pure incidents to the big transformation initiatives. The right methods to respond to the many demand types in an adequate way are key for a successful handling of your business customer’s requests. Collecting and classifying those in a structured way creates a full overview of what the business organisation expects from IT. Early identification of request overlaps and conflicts, defining efficient collaboration, and setting up relevant reporting procedures creates trust and transparency in the IT organisation and is the basis for a company-wide portfolio Management.
We support our customers with the design and implementation of efficient and performing demand management processes. We analyse and improve the demand organisation and the integration of business requests and IT delivery. We facilitate the optimisation of the demand management with design concepts, optimisation projects, and operational Support.
We help our customers to consolidate the demand and integrate it into the ITSM landscape to ensure an aligned and value adding demand implementation. We understand the different demand types and know how IT needs to efficiently respond to business requests and requirements.
Next to setting up and maintaining the appropriate infrastructure and applications, IT is more than ever a business service and facilitator for the core business activities. IT services have to make sure, that the technical capabilities are always available and operating – and they have to continuously be optimised and improved. Quality, performance and security requirements have to be applied and services have to be compliant to several internal and external standards.
We support our customers in driving their IT into a fully service oriented, best in class organisation. We help you make your IT more efficient and customer oriented, not only guaranteeing business continuity but also maturing and integrating new and advanced offerings into your service portfolio.
In sourcing situations, we help you defining and setting up your contractual framework and the contract management with your suppliers where you need to leverage economies of scale and align internal and external processes and procedures.
Together with you, we define the appropriate measures, service catalogues, and service level agreements.
We bring our experience with standards like ITIL, Six Sigma, and Lean IT together with your knowledge of internal service requirements and expectations and turn your IT organisation into an even more service oriented value adding asset.
To optimize your IT Services and your IT Strategy, the company needs to be aware of its Portfolio to align it with the strategy and optimize the portfolio mix. This includes how to evaluate the portfolio items and their impact, how to define the right target portfolios and to run the right Projects.
We help our customers to set up their IT portfolio, which is oriented towards the business strategy and driven by the appropriate governance. We help you design, implement or optimize the necessary portfolio management processes and help you select and develop the appropriate portfolio management tools. We offer executive support for one of your key strategic and tactical decision making process areas.
IT Help Desks and Service Desks are the heartbeat of a Service organisation and often their most exposed face towards the internal customers. They have to be perfectly organized, highly reliable and performing, and still cost-conscious and efficient. Their results and working state has to be made permanently transparent regardless of where they sit and what part of your infrastructure and application platform they are responsible for.
We analyse your existing support organisation and help you design, implement, and optimize your incident management concept. We support you identifying the right channels of implementation and management, improve your role concepts and processes to increase efficiency and improve your service levels and KPIs to ensure quality and reliability. We make sure that your internal customers can always trust on your people and processes. We help you create positive visibility and transparency and communicate your offerings and support within your organisation as well. We harmonize your IT with your business support and thus strengthen your application support. We integrate distributed service organisations or different service levels to make them a seamlessly collaborating commodity for your business organisation.
In our fast moving business environment we need to be extremely flexible and able to adapt as fast as possible. Changes are therefore key to keep the competitive advantage and the business agility towards all stakeholders, e.g. markets, customers, or legal authorities. Also, technology lifecycles are shortening and offer new opportunities at an always higher pace. Most of the changes, though, fail due to inflexible processes, concerns and constraints and the failure to pro-actively manage critical impacts and risks. A structured and efficient Change Management avoids failure of changes, creates transparency, and increases the quality and speed of the change implementation.
We deliver a flexible, but controlled change man-agement concept, registering and channelling your change demand, identifying and assessing impacts and risks on business and IT, enabling a fast implementation in the right order. We also integrate your Change Management into your Portfolio and Project Management and optimize your capacity and delivery planning processes. Our experience helps you to combine IT sustainability and reliable maintenance with the advantages of an agile response to any change demand of your internal business customers.
Business transformation is meant to create desirable and sustainable changes in behaviour and form. It includes individuals, processes, systems, and organisations. Coming from a human-centred, cross-functional approach, transformation creates sustainable and value oriented change. It brings together long-term objectives, technical opportunities, and organisational capabilities and creates a newly oriented business environment in situations of readjusted strategies and paradigm shifts.
Business or IT transformation programmes mean high investments and often high risks. They cause huge changes of the existing environment. There-fore, they need to be exactly analysed and described in advance to identify their value and profitability. Challenges, opportunities, and risks need to be under control, success must be measurable and monitored.
We offer our clients to assess the value of their transformation, and develop and maintain the re-spective business cases. With our experience, we translate the objectives of change into roadmaps and aligned transformation programmes to prepare for a successful and efficient implementation. Our transformation approach is driven by pragmatism and sustainability and is result- and performance-driven at the same time.
A high number of projects tend to fail or overrun budget and time. Thus people might realize this too late to intervene. The excellence of a well-structured, organized, and success oriented PMO and project management are key to avoid these situations. Proactively, companies have to pro-vide for this capability and run this as a service to the business-as-usual organization, cross entities and complex matrixes, to make projects run effi-ciently.
We offer you operational support of the project management to execute a health-check of pro-jects in time and bring critical projects back on track. We also support your PMO, programme, and project organizations through interim man-agement, swat team initiatives, and highly experi-enced senior PM professionals. We run and con-figure pre-prepared hosted platforms for your use – immediately available, as well suitable for small-er projects as long term for programmes and PMOs. We deliver hands-on, success oriented, end-to-end project management services. We measure and analyse your project capabilities (internal and external) with clear and value-based KPI’s, follow up on your CSFs and neutrally rec-ommend opportunities for improvement and op-erational excellence.
Optimized processes and strong technical tools do not automatically guarantee a successful project execution. Most important are the people and teams with the specific challenge that they often come with very different background, interest, and motivation. Project Managers need to be able to bring and build soft skills, administrative excellence, and technical knowledge. They need to be people managers and well-respected SMEs at once, keeping a distant view and bringing personal engagement coevally. Their role model needs to motivate their teams.
Your Project Managers have to permanently develop their leadership abilities, therefore training of PM resources is not a one-time activity, and it is additionally a journey for which a mentoring and coaching approach is as important as just to learn the techniques PM and project teams need.
We train your project managers and project management team to get and use the necessary skills for running a successful project. We enable them to understand and run critical PM processes, understand what effective project management means and how to develop, set up, run, control, and close any project successfully.
We mentor and coach your PMs to become true leaders, work more and more efficiently, and enable their teams and promote all their social and communicational competences. We accompany your PMs through the real challenges and support any “learning-by-doing” approach as well as structured people development Programmes.
Trends in IT are changing very quickly. This con-cerns technology, applications, communication, architecture, business requirements, integrated solutions, services, standard methodologies and best practices, and many other topics. To make the best decisions regarding the strategic direction of IT, companies need to become frequently aware of the newest trends, the innovation the market is offering, and the value of those trends (in general and for the proprietary situation).
We deliver services to create transparency about the complex IT market and a focussed insight about the direction IT will develop into in the future. We are analysing trends on the market with regard to their relevance for your business and your organisation. We help you gain the highest benefit out of innovation whilst keeping risk and cost as low as possible. We guide you how to identify sustainable trends versus short living hypes. We want you to be early adopters of value creating technologies without becoming the guinea pigs of market movements.
IT Strategy has various influencers – the external markets, your industry, your company size, your business strategy and focus, your key measures for success etc. To head into the right directions and implement the best measures, your IT strategy needs to integrate these influences in the best possible way.
We guide our clients through the challenges of high-speed changes, complex shareholder and stakeholder expectations, and make IT strategy a continuous in-house capability to keep your IT aligned with your business and create sustainable, measurable value.
We help our customers identify the IT influencers, review the existing IT strategy, and optimize it.
We support our clients in transforming IT into an efficient, cost-effective, integrated, and appreciated service Organisation.
In most organisations, IT is not just a department managed and working on its own, but needs to be tightly synchronized with the business. Strategic decisions but also major programmes and projects are owned and need to be driven by business and IT together as a shared responsibility. In these cases, Governance has to be clearly defined and implemented to guarantee adequate management of value and risks of your IT organisation, seamlessly working processes, and appropriate service offerings.
As your strategic partner, we offer you the support in building or adapting, implementing and continuously monitoring your IT Governance. We help you to identify critical decision making processes and integrate your IT and business stakeholders in seamless, pragmatic processes. Our approach towards IT Governance is risk and compliance oriented, settled in your day-to-day operations as well as in less frequent strategic processes. Building on your existing organisation, we help you to bridge gaps and manage the expectations of the many stakeholders and requestors towards IT.
Even in an apparently technology oriented area like IT, people are the key to success and your IT organisation is the home of your people. IT management needs to be capable to understand and connect with the business. The skills of your people need to be continuously aligned with new challenges in a fast changing environment. Both, hard and soft skills are essential and need to be permanently trained, updated, and extended. The motivation of your staff is dependent on their chance of success and readiness for the daily work.
We help our clients to optimize their IT organisation and transform it into a strategic capability with a service-oriented mind-set. We make your IT staff able to work with an agile and reliable attitude. Our approach to help you improve your IT organisation’s performance is based on lean structures, empowered staff, skilled and motivated people, transparent processes, and business oriented modus operandi.
Next to supporting business processes, IT is facing a growing demand to simplify, align, and consolidate their own processes. This includes service processes as much as decision-making, communication, and integration processes. Especially as a business service, IT needs to take over metrics and measures, which already apply to other business functions and get ready to optimize value, responsiveness, and performance of IT.
We help our clients to optimize their IT processes, adapt state-of-the-art-practices, implement standard procedures and measures, and control their process performance. We establish seamless process integration, and design your procedures respecting your company culture and the stakeholder’s expectations. We minimize your own effort and simplify your way of working.
Collaboration needs appropriate support and facilitation through policies, tools, and other instru-ments. They need to be strategic and pragmatic at once, reflect best practices, fulfil compliance needs, and make life easier rather than more complicated.
We offer both, on site and remote (hosted) col-laboration capabilities for your use in the business as usual as well as in your project environment.
Our templates have been proven in numerous environments. Their value is based on numerous projects, always having been reflected and critically customized. Also for you, we will provide these adaptations on demand, reflecting your specific culture, demand, and experience.
Coaching collaboration means to support people in setting up and implementing a structured, non-coincidental, and reliable collaboration approach. It is also meant to implement the necessary cul-tural change in your teams and organisation. Coaching collaboration is setting a new mind-set and makes people understand the importance and opportunities of “new ways of working”. Cre-ating enthusiasm and the spirit of collaboration excellence creates unexpected efficiency and a new level of work quality.
Just like our Project Management coaching offerings, we also support our customers in the specific challenge of collaboration and communication. We train and accompany your people, building their technical and soft skills to develop and run your business-as-usual or project collaboration at the highest stage. We help your people to initiate and perform the necessary cultural change. We support the continuous development of your technical and human resources through our coaching offerings – both as remote and on-site approach.
Project Performance depends on the skills of the people within the project, multiplied by the quality of their collaboration. Although raising the skills is hard work, you can easily implement a tool to increase collaboration.
For project teams, it can be very helpful to have a common understanding of project terminology and ways of working. Project documentations and ongoing project results should be made available to the whole team in an aligned way.
We offer a project management tool based on SharePoint, which covers all important project management areas and helps the team to collaborate and align on a platform with a system Approach.
In a world of change, projects are a vital part of success, but project failures cost a huge amount of money. Keeping your project management structures at a premium level helps to minimize the cost due to project failures.
There are several methods and standards guiding you how to manage projects the best way. Some of them are optimal for certain types of projects, some are better for other project types. Nevertheless there should be one standard communicated to the whole team, to make the projects comparable as well as to establish the people‘s project management skills.
We review your project management structures and compare them to the existing standards, classify the maturity of your project management competencies and give guidance on how to improve your ability to effectively manage your Projects.
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In the age of digitization and transformation, portfolio and change management is becoming increasingly complex and also more important. In many successful programs and projects, we have taken up this issue and implemented it with our customers. Through a Microsoft-based platform, we have brought together our knowledge of the challenges in the project portfolio management and change management and have built it into a flexible management tool.
This tool has already helped us to manage the various interests of the stakeholders of our customers, analyze and resolve conflicts of interests, and form the link between a theoretical strategy and a practical implementation. Now, you can also benefit from this tool with minimal implementation effort.
A corporate strategy clearly defines the targets of an organization. Even though these targets seem to be short and uncomplicated, the work behind defining the right targets can be immense and require huge expert skills. Nevertheless, experience in defining a strategy can save effort and time.
We offer an approach which enables your management to realize the organizations IT requirements and transform them into an IT Strategy and an IT Strategic Plan and Roadmap, only with three one-day workshops including workshop follow ups in a 9 week period.
Many small organizations do not define their own IT Strategy. A big IT Strategy project costs too much money compared to the added value. But tailoring allows to fit the needs of these organizations.
A corporate strategy clearly defines the targets of an organization. Even though these targets seem to be short and uncomplicated, the work behind defining the right targets can be immense and require huge expert skills. Nevertheless, experience in defining a strategy can save effort and time.
We offer an approach which enables your management to realize the organizations IT requirements and transform them into an IT Strategy and an IT Strategic Plan and Roadmap, only with three one-day workshops including workshop follow ups in a 9 week period.
Our workshops include